At VBM Style, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only for defective, damaged, or incorrect products received by the customer.
To be eligible for a return:
- The product must be defective, damaged, or different from the item ordered.
- The return request must be submitted within 7 days of receiving the product.
- The product must be unused and in its original condition, with all tags and packaging intact.
- Clear photos or videos showing the defect or damage must be provided for verification.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Color variations due to screen display differences
- Custom-printed or personalized products (unless defective)
- Products damaged due to misuse or improper handling
Refund Process
Once your return request is reviewed and approved:
- The defective product may need to be returned to us.
- After inspection, the refund will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
Replacement Option
In some cases, we may offer a replacement instead of a refund, subject to product availability.
Return Shipping
If the return is approved due to a defective or incorrect product, we will provide instructions regarding the return shipment.
How to Request a Return
To request a return, please contact us with:
- Order Number
- Customer Name
- Photos/Videos of the defective product
- Brief description of the issue
Email: vbmsports24@gmail.com
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
VBM Style
Email: vbmsports24@gmail.com
Note: VBM Style reserves the right to reject any return request that does not meet the conditions outlined in this policy.
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Exchanges
We accept exchanges within 7 days of order delivery.
Exchange requests are eligible for:
- Size exchange
- Defective or damaged products
- Incorrect item received
Exchange approval is subject to product availability. If the requested size or product is unavailable, we may offer an alternative product or store credit.
Non-Returnable Items
Returns will not be accepted for:
- Change of mind
- Products that have been used, washed, or damaged after delivery
- Minor color variations caused by screen settings
- Customized or personalized products (unless defective)
- Exchange requests made after 7 days of delivery
Refunds
Refunds are available only for approved returns of defective, damaged, or incorrect products.
Once the returned item is received and inspected:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
Return & Exchange Process
To request a return or exchange:
- Contact our support team within 7 days of delivery.
- Share your order number and clear photos/videos of the product.
- Wait for approval and return instructions.
- Once approved, send the product as instructed.
- After inspection, we will process the exchange or refund accordingly.